Frequently asked questions

General Shopping & Brand Philosophy:

Leafbud blends authentic handcrafted ceramics with a modern design sensibility, grounded in the wabi sabi philosophy. The brand emphasizes collaboration, team-driven creativity, and mindful, durable craftsmanship that tells a story in every piece.

All Leafbud ceramics are handcrafted in India, with occasional limited editions that may involve
collaborations from across Southeast Asia.

Sign up on the site and follow Leafbud on our social channels. You’ll receive launch notifications, early
previews, and gifting ideas.

Product Information & Category Details

Yes. Each piece is meticulously handcrafted by skilled artisans, making every item unique and reflecting
traditional craftsmanship blended with contemporary aesthetics.

Yes. Variations are inherent to the handcrafted process and contribute to each piece’s unique story.

Yes. We offer customization for special occasions and can accommodate bulk orders. Share your requirements and timeline, and our team will assist.

Limited editions or collaboration drops are announced separately and may have restricted quantities
and terms. They may not be returnable except for transit or production defects as defined in policy.

Absolutely. Many pieces are designed as thoughtful gifts, and we offer gift boxes and wrapping paper for an additional charge. Please note T&C may vary during festive periods
Handcrafted in India, with occasional collaborations from other regions for special editions.

Ordering, Payment & Shipping

You can add items to the cart on the website or via WhatsApp.

Cards, UPI, net banking, wallets, and COD where available. Please see additional T&C for COD.

Yes. Shipping is weight-based, and the estimated costs are shown at checkout. Express shipping is available to select pin codes, starting from ₹200 depending on order value and location.
COD is available with a booking advance. Repeated COD refusals may deactivate COD for future orders; the balance is due on delivery if COD is used.
Address changes are possible before shipment; once dispatched, changes are not allowed.

Care, Packaging & Handling

Follow the care instructions on product pages and in order communications. Proper care preserves durability and finish.
We use protective packaging designed to minimize risk during transit.

Returns, Refunds & Exchanges (Aligned with Policies)

Returns are accepted only for damaged items reported within 24 hours of delivery with photos. Subject to approval. Change-of-mind or artisanal variations are not eligible for returns.
Contact us within 24 hours via WhatsApp or email. Approved returns are picked up from your doorstep (first two instances at no charge). Options include store credit or a like-for-like replacement, subject to availability. Original shipping charges are non-refundable.
Direct cash refunds are not offered. Refund equivalent is provided as store credit or replacement per policy.
International returns are not considered.
Cancellation is not permitted.
Exchanges are possible for approved damage/defect claims; exchanges are not available for preferences or artisanal variation.

Brand Experience, Partnerships & Community

Leafbud operates with a team-first culture; leadership believes the brand is only as strong as its people
and collaborators. Staff, artisans, and partners are all valued as co-creators.

Yes. Customer content and collaboration ideas may be used for marketing with permission; requests to
retract consent can be considered for reasonable business reasons.

Privacy, Data & Security

We collect only what is necessary to fulfil orders and improve service; data sharing is limited to trusted service providers. We do not sell data to unaffiliated marketers.
Customers may request access, correction, deletion, or withdrawal of consent for marketing communications via our channels.

Support, Policies & Contact

WhatsApp at +91 9324666956 and email support@theleafbud.com for fastest service.

Shipping, Returns/Refunds, Privacy, Terms, and FAQs are available on the site, with updates posted as
changes occur.