FAQs

We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

For our products which are artisanal and hand-made, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our customers to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.   

We ship several thousand parcels a day and incorrect products, missing products or theft in transit is extremely rare. In such a case, please reach out to our team via email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Leafbud team within 24 hours of receiving the successful delivery email/SMS.

We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

We try our best to curate products that fit all moods, preferences and spaces, but we understand that sometimes they might not work as expected. For such instances, we do provide Return services. We accept returns only up to 7 days post-delivery of the order. We would request you to clearly mention the items you wish to return. While returning a product, please make sure it is the correct one before you hand it over to the pickup agent. We charge a nominal fee to process subsequent returns. The fee structure is as below. Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned (minus the below charges) so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable.

1. 1. 1. For orders below Rs 2500 -> pickup charge is Rs 250.
      2. For orders above Rs 2500 -> pickup charge is 10% of the order total

Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Leafbud reserves the right to deny future orders. In case of prepaid orders, Leafbud will reserve the right to charge 2-way shipping costs.

As per our policy, we do not offer refunds and can only offer you store credit in exchange for your return request. Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be used anytime in the next 3 months without any limitations.